Suite Services Manager

Los Angeles Chargers

Full Time
Los Angeles Chargers
Los Angeles, CA

Job Details

Job Description:

Professional and efficient customer service position dedicated to suite partners and other premium product relationships as deemed appropriate.  Heavy emphasis will be placed on attention to detail in every aspect of the customer service process. The position reports to the Vice President of Premium Sales and Service.

Key Responsibilities:

Establish a friendly and professional business relationship with current and future suite partners
Prepare and process all suite contracts for all Charger events
Assist with all aspects relating to the annual suite renewal process
Work closely with the Accounting department as necessary
Oversee and monitor all key contract components including but not limited to fee schedules, invoice dates, trigger dates, etc.
Create and maintain several suite related spreadsheets
Assist in the planning and logistics of special events
Work in conjunction with sales representatives on items pertaining to renewals, new suite sales, availability, pricing, and special requests

Fulfill donation requests and track autographed inventory
Facilitate communication between other departments
Create, mail, collect and analyze annual customer satisfaction surveys
Work closely with catering vendor throughout the year
Must be willing to work all Charger events
Oversee all suites and manage any needs, issues or requests during the course of the season
Monitor event day catering for all suites
Assist in suite preparation prior to events
Problem solve and trouble shoot throughout events
Manage all suite services event day staff

Manage Game Day invites and field access hospitality

Work with licensed vendors to fulfill premium gifting needs

Serve as a liaison for all non-Charger events between promoters and suite partners

 

The ideal candidate will have:

Bachelor's Degree preferred
Minimum of three (3) years of customer service experience, preferably in sports environment
Understands and provides superior customer service.
Excellent written and verbal communication skills
Strong interpersonal skills
The ability to work independently and demonstrate innovation and initiative
A strong work ethic and the ability to thrive in a deadline driven environment
The ability and desire to work long and flexible hours, including evenings, weekends and holidays

Proficiency in MS Office products (Word, Excel, Access and Outlook) and CRM

Experience with Archtics preferred


 

 ****No Phone Calls Please****

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