Fan Services Representative

Tennessee Titans

Part Time
Tennessee Titans
Nashville, TN

Job Details

FAN SERVICES REPRESENTATIVE

Tennessee Titans have a need for 70 Fan Services Representatives to provide exemplary customer service to all Nissan Stadium patrons on event days by answering questions and providing general fan assistance.  Each representative will be assigned to a particular area on the Nissan Stadium campus (either inside or outside of the gates) and will be required to work approximately three hours prior to the event start time until approximately one hour after the event is completed. Fan Services Representatives will be representing the Tennessee Titans organization and should display themselves in such regard.

 

Responsibilities:

  • Provide a high level of customer service to all Nissan Stadium patrons
  • Answer general inquiries regarding stadium policies and procedures
  • Provide directional instruction and general assistance to patrons
  • Assist patrons in navigating the stadium campus
  • Document customer service issues for post-event follow-up and resolution

 

Qualifications:

  • Willingness and ability to work approximately three hours prior and one hour following Nissan Stadium events (approximately seven hours total)
  • Must be able to work ALL 10 Titans home games at Nissan Stadium during the 2017 season
  • Willingness to work other large stadium events such as concerts and other sporting events
  • Strong customer service, troubleshooting, and communication skills
  • Customer service and/or special event experience preferred
  • Must have excellent interpersonal skills and be able to work well with others
  • Must display a high level of professionalism at all times
  • Should consistently exhibit a positive attitude
  • Must have the ability to participate in some physical activity including lifting boxes, standing for long periods of time, etc.
  • Must live in or around the Greater Nashville area
  • Must be 18 years or older to apply

 

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

 

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